Access Rocklin

Overview

Access Rocklin
Website and Mobile App

Access Rocklin is a mobile app and web portal service that allows citizens to report a problem or send questions and comments directly to a city staff person. Residents can report a variety of issues including property maintenance, noise, parking, traffic complaints and much more.

You can use Access Rocklin from a web browser, or with the Access Rocklin mobile app, available for iOS or Android.

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How to Use Access Rocklin

With the Access Rocklin app, you can quickly submit requests from your smartphone without needing to make a phone call. The majority of the services provided through Access Rocklin can be reported through the app in a few easy steps.

  • Select the type of request to be submitted
  • Provide the location for the request. You can either type in the address directly, or let the app use your phone’s GPS location.
  • Upload a photo of the concern and answer some specific questions about the request. Details are always appreciated.
  • Provide contact information in case there are any questions about your request.

City staff will receive requests immediately. Submissions will be tracked and answered in a timely manner. Residents can check on the status and receive messages about requests as they are processed. Requests can be submitted anonymously or include contact information for the City to follow up. The personal information entered by users to create an Access Rocklin account or to submit requests, like phone numbers or email addresses, will not be shared with anyone outside of authorized City of Rocklin staff.