Frequently Asked Questions
Is there an age limit for the concert?
There is no age limit for our ticketed concert season. Alcoholic beverages will be available for guests 21 and over with a valid ID.
Do you allow in and out privileges?
Unfortunately, we do not allow in and out privileges. If you go outside of the gate, you will not be allowed back in.
Do I have to bring my printed ticket to the event?
Nope, just download the Eventbrite app to your phone and login in. Your tickets will be saved there. Or you can have the ticket saved into your Apple Wallet/Passbook. You can also bring up the email or PDF on your phone and we can scan you in right there! If all else fails, you are more than welcome to bring a printed version of your ticket.
What is a valid ID?
Valid ID is a state issued identification card, state issued drivers license, military ID, or valid passport. All ID’s must be current. We do not accept expired ID’s.
What are my parking options at the event?
There is plenty of parking near Quarry Park. Please be aware of all street signs. Check out the parking map here > http://rocklin.ca.us/pod/parking-information
What can’t I bring to the event?
Please see Rules and Regulations for the concert season listed above.
What is the refund policy?
Tickets purchased for events at Quarry Park are non-refundable. All ticket sales are final. Refunds are only issued if an event is cancelled. All events are rain or shine.
The name on the ticket doesn’t match the attendee. Is that okay?
You can transfer the ticket to someone else by logging into your Eventbrite account. If you have any issues, go ahead and email us at firstname.lastname@example.org .
Is my ticket transferable to another event?
No, unfortunately you cannot transfer from one event to another. Tickets purchased for events at Quarry Park are non-refundable. All ticket sales are final.
Can I update my registration information?
Not a problem, login to your account and update your information. If you have any issues, go ahead and email us at email@example.com .
What form of payment do you accept?
For online payments, we accept Visa, MasterCard, American Express, or Discover. At the Parks and Recreation office(5460 5th Street, next to Johnson-Springview Park), we can accept cash, money order, Visa, MasterCard, American Express, or Discover. We have limited cash, so bring exact change.
How do I learn about future events going on in Rocklin?
You can follow us on Facebook at @RocklinQuarryPark, on Twitter at @QuarryParkRkln or join our E-Blast list by registering at http://rocklin.ca.us/newsletter-signup. You can also text Rocklin to 42828 to join our mailing list!
I forgot to purchase ahead of time, is there a Will Call or Box Office?
If the show is not sold out, you can still purchase tickets at our Box Office up to 1 hour before gates open located at the main entrance. We can take Visa, MasterCard, American Express, or Discover credit/debit card.
I need accommodations through ADA.
The Platinum Living Amphitheater is accessible to persons using wheelchairs and others with disabilities. Informational material is available in large print. Assistive listening devices, materials in other alternative formats, American Sign Language interpreters and other accommodations will be made available upon request. Contact Kevin Huntzinger, (916) 625-5269, Providing at least 72 hours’ notice (or two weeks’ notice for American Sign Language interpreters) will help to help ensure availability.
In order to assist the City’s efforts to accommodate persons with severe allergies, environmental illness, multiple chemical sensitivity or related disabilities, attendees at public meetings are reminded that other attendees may be sensitive to various chemical based scented products. Please help the City to accommodate these individuals.
Accessible parking is available at: City Hall Parking Lot
For inquiries or requests for accommodations, please call: (916) 625-5200
Where can I contact the organizer with any questions?
We are at the City of Rocklin’s Parks & Recreation Office located at 5460 5th Street, Rocklin, CA 95677 near Johnson-Springview Park. You can reach us by phone at (916) 625-5200 or email us at firstname.lastname@example.org .