Public Services FAQs

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Are there parking restrictions on my street on street sweeping days?

There are no parking restrictions due to street sweeping activity in the City of Rocklin. Recology Auburn Placer provides street sweeping services for Rocklin, and you may contact them at 530.885.3735 to obtain a schedule.  See the Utilities section for more information on this agency and others for trash disposal, cable, power, and telephone.

Can I put up a sign for a yard/garage sale?

You may post signs on private property, however, signs may not be placed in the public right-of-way, which includes trees, utility poles, benches or fences.  For more information on posting signs, please refer to Section 17.75.030 of the Rocklin Municipal Code.

Can I put up a sign on telephone, street light or traffic signal poles?

Placing signs on utility poles is prohibited.  Signs are not only unsightly, they are distracting to motorists and can block pedestrian push-button pads at crosswalks.  For more information on posting signs, please refer to Section 17.75.030 of the Rocklin Municipal Code.

How can I find the nearest dump site for our area?

The Western Placer Waste Management Authority, or WPWMA, is a regional agency comprised of the Cities of Lincoln, Rocklin, Roseville and Placer County. The WPWMA provides recycling and waste disposal services to these and other neighboring communities.  

The WPWMA Landfill and Materials Recovery Facility is located at 3195 Athens Avenue in Lincoln.  Contact the Western Placer Waste Management Authority at 916.645.5180 or visit their website at www.wpwma.com for more information.

How do I complain about tree limbs hanging into the street or into my yard?

To report tree limbs encroaching onto private property from the City right-of-way, or if tree limbs are blocking traffic signs, contact the Public Services Department at 916.625.5500 or report it online via Access Rocklin.  If a neighbor’s tree is encroaching into your yard, the City is not responsible for removing the limbs.

How do I complain about uncollected trash?

Recology Auburn Placer provides garbage collection services in the City of Rocklin and can be reached at 530.885.3735.

How do I dispose of household hazardous waste, appliances, car batteries or used motor oil?

For information on disposing of household hazardous waste, car batteries or used motor oil, contact the Western Placer Waste Management Authority at 916.645.5230 extension 4, or visit their website at www.wpwma.com.

How do I obtain a dumpster?

Dumpsters can be obtained from Auburn Placer Disposal Service at 530.885.3735.  If the dumpster is going to be located within the right-of-way (in the street, next to the curb), an encroachment permit is required.  See the section on encroachment permits for more information.

How do I report a pothole on a city street?

To report a pothole on a public street, contact the Public Services Department at 916.625.5500 or report it online via Access Rocklin.

How do I report a broken, missing or illegible traffic sign?

To report broken, missing or illegible traffic signs, please contact Public Services at 916.625.5500.  To report a missing or damaged sign after hours or on a weekend, call Police Dispatch at 916.625.5400.

How do I report flooding or blocked storm drains in my neighborhood?

To report flooding incidents or blocked storm drains, please contact the Public Services Department at 916.625.5500.  To report after hour or weekend flooding incidents, call Police Dispatch at 916.625.5400.

How do I request trash cans?

Trash cans are provided the Auburn Placer Disposal Service and can be reached at 530.885.3735.  See the utilities section for more information on this agency and others for water, waste water, cable, power, and telephone services.

How do I complain about a polluter?

You can report illegal dumping of solid or liquid waste to the Public Services Department at 916.625.5500 or after hours and on weekends to Police Dispatch at 916.625.5400.  For air quality issues such as dust, you can contact the Placer County Air Pollution District at 530.889.7130. 

How do I report bad tasting/looking water?

You can contact the Placer County Water Agency at 530.823.4850 for any questions or concerns you have about water quality.  Water service is provided by the Placer County Water Agency, an independent special district.

How does the City determine where a traffic signal or other traffic control device is used?

Rocklin, as with most California jurisdictions, uses the Manual on Uniform Traffic Control Devices (MUTCD) and its California Supplement to evaluate the appropriateness of traffic control devices for particular situations.  The MUTCD contains criteria or “warrants” for each type of traffic control device to ensure consistency in the implementation, and factors such as traffic volumes, accident rates, pedestrian traffic and travel delays are taken into consideration.  Requests for traffic control devices can be submitted to the City by contacting the Public Services Department at 916.625.5500 or online via Access Rocklin.  For more information on traffic control devices, visit the Caltrans website.

What is the street sweeping schedule?

Auburn Placer Disposal Service provides street sweeping services in the City of Rocklin.  A schedule can be obtained by contacting them at 530.885.3735.  See the utilities section for more information on this agency and others for water, waste water, cable, power, and telephone services.

What should I do if a street light is out or malfunctioning?

To report a street light malfunction or outage, contact the Public Services Department at 916.625.5500 or report it online using Access Rocklin.  When reporting the outage, it is helpful to have the pole’s badge number (located 7 feet from the base of the pole).

What should I do if a traffic signal light is out or malfunctioning?

The California Vehicle Code requires a driver to treat an inoperable traffic signal as an all-way stop.  If the signal is operating, but you notice a malfunction such as a light bulb burned out or some other problem, please contact Public Services immediately at 916.625.5500 and give exact location of the signal light(s).  If you need to report a traffic light malfunction after hours or on a weekend, call Police Dispatch at 916.625.5400.

What should I do if the sidewalk in front of my home or business is cracked or broken?

According to State law (Streets & Highways Code), maintenance of the sidewalk that abuts private property is the responsibility of the property owner. If the sidewalk is damaged, it is the responsibility of the property owner to repair it, unless the sidewalk has been damaged by roots of a tree in the City right-of-way.   If you (or your contractor) plan to repair the sidewalk that abuts your property, contact the Public Services Department at 916.625.5500 to obtain an encroachment permit.

What should I do if the there’s a problem with my sewer or storm drain?

To report a problem with a storm drain, please contact the Public Services Department at 916.625.5500 or report it online via Access Rocklin.  To report a problem with a sewer line, contact the South Placer Municipal Utility District (SPMUD) at 916.652.5877.  See the utilities section for more information on this agency and others for trash disposal, cable, power, and telephone.

What should I do if the trees on my street are sick or diseased?

Please contact the Public Services Department at 916.625.5500 or report diseased trees online via Access Rocklin.

What should I do if there’s a broken or leaking irrigation line on my street?

If the irrigation system is in the City right-of-way and not on private property, contact the Public Services Department at 916.625.5500 with details on the exact location.  

Please note that sprinkler systems are on timers that turn off automatically after a few minutes and usually stop before serious flooding occurs.  

When is the garbage collection on my street?

Auburn Placer Disposal Service provides garbage collection services in the City of Rocklin.  A schedule can be obtained by contacting them at 530.885.3735.  See the utilities section for more information on this agency and others for water, waste water, cable, power, and telephone services.

Where can I get information about recycling?

For information about recycling, contact the Western Placer Waste Management Authority Permanent HHW Facility at 916.645.5230, or visit their website at www.wpwma.com

Where can I get information on landfill disposal fees and hours of operation?

For information on disposal fees and hours of operation, contact the Western Placer Waste Management Authority Permanent HHW Facility at 916.645.5230, or visit their website at www.wpwma.com.

Where can I get traffic count information for the City of Rocklin?

The Public Services Department compiles traffic counts. For information  please contact Public Services at 916.625.5500.

Who do I call for a Gas or Electric Outage and Emergency Reporting?

Call Pacific Gas & Electric at 800.743.5002 for 24-hour outage notification.  See the utilities section for more information on this agency and others for water, waste water, cable, power, and telephone services.

Who provides water and wastewater services in Rocklin?

Water service is provided by the Placer County Water Agency (PCWA)at 530.823.4850.  

Wastewater (sewer) service is provided by the South Placer Municipal Utility District (SPMUD) at 916.786.8555  See the utilities section for more information on these agencies and others for trash disposal, cable, power, and telephone services.

Why doesn’t the City install a stop sign “here”?

As with traffic signals, stop signs are installed after certain criteria is met for a particular intersection.  Rocklin, like most California jurisdictions, uses the Manual on Uniform Traffic Control Devices (MUTCD) and its California Supplement to evaluate the appropriateness of traffic control devices for particular situations.  The MUTCD contains criteria or “warrants” for each type of traffic control device to ensure consistency in the implementation. 

Stop sign warrants are based on traffic volumes, visibility, and accident rates.  Many people believe stop signs are the answer to controlling speeding along streets.  Studies show that when unwarranted stop signs are installed, motorists soon realize that the stop signs are unnecessary and begin to run them, which could lead to an accident.  Motorists also tend to speed up after an unwarranted stop sign out of frustration.  

In many cases, measured speeds have been higher between unwarranted stop signs than before the signs were installed. 

Requests for traffic control devices can be submitted to the City by contacting the Public Services Department at 916.625.5500 or online at Access Rocklin. 

For more information on traffic control devices, visit the Caltrans website.

Stop Signs & Traffic Signals

Why doesn’t the City install a traffic signal “here”?

Rocklin, as with most California jurisdictions, uses the Manual on Uniform Traffic Control Devices (MUTCD) and its California Supplement to evaluate the appropriateness of traffic control devices for particular situations.  The MUTCD contains criteria or “warrants” for each type of traffic control device to ensure consistency in the implementation, and factors such as traffic volumes, accident rates, pedestrian traffic and travel delays are taken into consideration. 

Traffic signals are recommended for installation only if the MUTCD signal criteria or “warrants” are met.  Requests for traffic control devices can be submitted to the City by contacting the Public Services Department at 916.625.5500 or online at Access Rocklin.  For more information on traffic control devices, visit the Caltrans website.

Stop Signs & Traffic Signals